Free Worldwide Shipping

• Free postage with any order over $150
• $15 postage for any order under $150
  
• Expect your order to be dispatched within 1 - 2 business days from our Auckland studio, we send with NZ post.

• If you would like to pick up your order from our Grey Lynn Studio, just get in touch to arrange a time.

We work with DHL to get your knits to you quickly, no matter where you call home.

• Free Express shipping via DHL with any order over $150
  
• $15 Express shipping via DHL for any order under $150
  
• DHL can deliver to any address: residential street addresses, Post Office Boxes, and Parcel Lockers are not a problem.
  
• Expect your order to be dispatched within 1 - 2 business days from our Auckland studio.
  
• Once dispatched, expect your delivery to be delivered within 2 - 5 business days, depending on your location. Some metro areas will receive your delivery the very next day.
  
• For more accurate delivery estimates based on your location, don't hestitate to get in touch.
  
• All prices are inclusive of GST, and you will not be charged anyadditional charges at the Australian border.

• Free Express shipping via DHL with any order over $100 USD
• $25 Express shipping via DHL for any order under $100 USD
• Expect your order to be dispatched within 1 - 2 business days;
  and delivered within another 3 - 10 business days.
  This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.

No unexpected charges:

• Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in the United States.

• Free Express shipping with any order over $150 NZD
• $25 Express shipping for any order under $150 NZD
• Shipping is tracked and express with DHL
• Expect your order to be dispatched within 1 - 2 business days

VAT / Customs / Duties

• Our prices do not include taxes like VAT, this may be charged at the border when your order arrives. Francie is not responsible for any customs or duties payments.
• Border charges that go unpaid will result in the shipment being returned to sender. Only a refund of the order, less return shipping costs, can be given in this case.
• For more information get in touch with us, or your local border authority.