Free Worldwide Shipping

• Free postage with any order over $150
• $15 postage for any order under $150
  
• Expect your order to be dispatched within 1 - 2 business days from our Auckland studio, we send with NZ post.

• If you would like to pick up your order from our Grey Lynn Studio, just get in touch to arrange a time.

We work with DHL to get your knits to you quickly, no matter where you call home.

• Free Express shipping with any order over $200
  
• $25 Express shipping for any order under $200
  
• DHL Express (2 - 5 Days) can only deliver to street addresses
  
• For PO BOX / Parcel lockers, select Australia Post at check out ( 7 - 10 days)
  
• Expect your order to be dispatched within 1 - 2 business days from our Auckland studio.
  
• For more accurate delivery estimates based on your location, don't hestitate to get in touch.
  
• All prices are inclusive of GST, and you will not be charged any additional charges at the Australian border.

Prices at checkout are all inclusive, so you can be sure that there will be no unexpected charges when your shipment arrives in the United States.

• Orders over $400
  Free express shipping via DHL
  & no tarrifs or duties charges
  
  
• Orders $200 - $399
  Free Express shipping via DHL
  + flat $50 tarrifs/duties charge
  
  
• Orders under $200
  $25 Express shipping via DHL
  + flat $50 tarrifs/duties charge
  
  
  

SHIPPING TIMES:

Expect your order to be dispatched within 1 - 2 business days;
and delivered within another 2 - 7 business days.

This is dependant on your location, and can be subject to delays during peak times.
Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.

• Free Express shipping via DHL with any order over £200.
• £25 Express shipping via DHL for any order under £200.
• Expect your order to be dispatched within 1 - 2 business days;
  and delivered within another 3 - 10 business days.
  This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.

No unexpected charges:

• Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in the UK.

• Free Express shipping via DHL with any order over $400.
• $25 Express shipping via DHL for any order under $400
• Expect your order to be dispatched within 1 - 2 business days;
  and delivered within another 3 - 10 business days.
  This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.

No unexpected charges:

• Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in Canada

• Free Express shipping via DHL with any order over 40,000 JPY
• 2,500 JPY Express shipping via DHL for any order under 40,000 JPY
• Expect your order to be dispatched within 1 - 2 business days;
  and delivered within another 3 - 10 business days.
  This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.

No unexpected charges:

• Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in Japan.

• Free Express shipping with any order over $200 NZD
• $25 NZD Express shipping for any order under $200 NZD
• Shipping is tracked and express with DHL
• Expect your order to be dispatched within 1 - 2 business days

VAT / Customs / Duties

• Our prices do not include taxes like VAT, this may be charged at the border when your order arrives. Francie is not responsible for any customs or duties payments.
• Border charges that go unpaid will result in the shipment being returned to sender. Only a refund of the order, less return shipping costs, can be given in this case.
• For more information get in touch with us, or your local border authority.